Payment & Shipping

SERVICE GUARANTEE

We ship all our products only from European Union for faster and smoother delivery service
Despatched within 3 working days with a tracking number, subject to stock
Get 100% refund or reship if your package gets seized by customs or is lost in transit (see Reship Policy below)
100% secure HTTPS payment processing
Discreet packaging without any markings or references to the website
Our prices and unparalleled level of service is more comptetitive for identical products compared to other online stores and eBay

RESHIP POLICY
It is your responsibility to monitor the tracking information. There is no reship or refund if your package is returned by the postal service of your country because you: entered the wrong shipping address, were not able to accept the package at your address for whatever reason or were not able to pick up the package from your local sorting/post office. We will refund or reship 16 days after despatch if the package is undelivered for any other reason apart from those listed above.

PAYMENT OPTIONS
Visa and Mastercard, no surchage (long-term and verified customers only)
Bank transfer within EU (IBAN/BIC)
Bitcoins cryptocurrency bitcoin-small.png
Monero cryptocurrency monero-logo.png

BUY BITCOINS IN EUROPE AND UK
Read our guide on how to purchase Bitcoins

AVERAGE DELIVERY TIMES
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Within EU - 5-8 working days
*All shipments are sent out via tracked mail within 2-3 working days after receipt of payment. If for any reason you have not received your order 10 working days days after the above stated delivery time, please contact us.

You will receive a tracking number shortly after your order has been despatched.

POSTAGE AND PACKING FLAT RATE
Regardless of order size or value - 15 EUR

WHERE WE SHIP
Belgium
Croatia
Czech Republic
Denmark
Estonia (no longer shipping) 
Finland
Germany
Hungary
Ireland
Italy
Latvia
Luxembourg
Malta
Monaco
Montenegro
Portugal
Slovakia
Slovenia
Spain
Sweden
Go to RUPharma.com for shipping to other countries not listed above including: Australia, Austria, Belgium (for shipping from Russia at lower price), Bulgaria, Cyprus, France, Israel, Greece, Japan, Lithuania, Malaysia, Netherlands, Poland, Romania, Serbia, Switzerland, United Kingdom, United States

PACKAGING
Discreet packaging without any markings
Shipped in protective envelope with an ice pack where necessary

RETURNS
Please note that you are responsible for your country's customs clearance, taxes and import duties. Any packages returned back to us by the customs will be eligeble for a refund minus the P&P costs. Due to the nature of the product we cannot accept returns. Your statutory rights are not affected.