Payment & Shipping

SERVICE GUARANTEE
We ship all our products only from European Union for faster and smoother delivery service
Despatched within 2-3 working days with a tracking number, subject to stock
Get 100% refund if your package gets seized by customs or is lost in transit
100% secure HTTPS payment processing
Discreet packaging without any markings or references to the website
Our prices and unparalleled level of service is more comptetitive for identical products compared to other online stores and eBay

PAYMENT OPTIONS
Visa and Mastercard, 5% credit card surcharge, no other fees (long-term and verified customers only)
Bank transfer within EU (IBAN/BIC)
Bitcoins bitcoin-small.png

BUY BITCOINS IN EUROPE AND UK
Read our guide on how to purchase Bitcoins

AVERAGE DELIVERY TIMES
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Within EU - 5-8 working days
*All shipments are sent out via tracked mail within 2-3 working days after receipt of payment. If for any reason you have not received your order 10 working days days after the above stated delivery time, please contact us.

You will receive a tracking number shortly after your order has been despatched.

POSTAGE AND PACKING FLAT RATE
Regardless of order size or value - 15 EUR

WHERE WE SHIP
Croatia
Czech Republic
Denmark
Estonia
Finland
Germany
Hungary
Ireland
Italy
Latvia
Luxembourg
Malta
Monaco
Montenegro
Portugal
Slovakia
Slovenia
Spain
Sweden
Go to RUPharma.com for shipping to other countries not listed above including: Austria, Belgium, Bulgaria, Cyprus, France, Israel, Greece, Japan, Lithuania, Malaysia, Netherlands, Poland, Romania, Serbia, Switzerland, United Kingdom, United States

PACKAGING
Discreet packaging without any markings
Shipped in protective envelope with an ice pack where necessary

RETURNS
Please note that you are responsible for your country's customs clearance, taxes and import duties. Any packages returned back to us by the customs will be eligeble for a refund minus the P&P costs. Due to the nature of the product we cannot accept returns. Your statutory rights are not affected.